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Our General Policies

Please read this before exploring!

Return Policy:

We guarantee that our coffee will leave the facility in peak condition. If you are unsatisfied with your products we will gladly issue a store credit for your purchase price, excluding original shipping charges, on merchandise returned to us within 30 days of delivery. Veggie Space is not responsible for the return shipment costs for returns based on personal preference or non-quality related issues. For more information, please contact us here.

Countries We Ship To:

Please note that we currently only ship to Hong Kong.

Processing Times:

Orders are processed in the order they are received and usually take 1-2 business days to produce before they ship (this does not include weekends, holidays, or otherwise specified days of closure).  Please keep in mind that if you place your order on Friday, your order will still be processed or shipped – we will contact you if there are any unexpected delays.

Holiday Processing Times:

During the holiday season (both Hong Kong local holidays and international ones), orders can take up to 3-5 business days to process prior to shipping.

Shipping Methods:

SF Express

Do not worry! We do the shipping for you – everything is taken care of. We will contact you if there are any delays.

Shipping Cost:

The shipping and handling cost is currently FREE!

Shipping Liability:

Veggie Space is not responsible for packages that are undeliverable due to wrong addresses, missing information or not having someone present to receive packages. If there is a suite number, apartment number, or building number, please be sure to include that on your order.

SF Express has permission to leave packages at the recipient address if no one is there to sign for them; however SF Express drivers may also leave a SF Express notice for a 2nd or 3rd delivery attempt at their discretion. Veggie Space is not responsible for packages stolen or damaged after they are delivered to the address specified by the customer. We highly recommend that someone be home to accept the package or that it is shipped to a workplace or office address when possible.

If you select “Signature Required for Delivery”, your package will not be delivered unless it is signed for. If no one is present, SF Express will make two more attempts before they return the package to us.

If your order is undeliverable and returned to us, you will be issued a store credit for your order, minus the shipping cost. If you wish to send the same items again, a new order is required. You may also need to provide an alternate shipping address, as SF Express may flag the undeliverable address on all future deliveries.

Veggie Space is not responsible for delays caused by weather, mechanical failure or other acts beyond our control.

Coupon Codes:

Please see our specific products this month and whether or not coupons apply.

 

© 2017 Veggie Space. All rights reserved.

 

 

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